Welcome to DiaDorn! We want to ensure that your shopping experience with us is as easy and convenient as possible. Here you will find all the information regarding the shipping and payment of your orders.


Orders received by 1:00 PM (local time) will be shipped the same day.

Shipping Costs to Europe:
We offer you convenient and reliable delivery throughout Europe. Shipping costs for your order within Europe may vary depending on the country and the weight of your items. You can always find this information on the product you desire and in the shopping cart. 

Optional express shipping to Germany, Austria, and France:
For our customers in Germany, Austria, and France, we offer fast and reliable express shipping. With our express shipping, you will receive your order especially quickly.

Delivery times to your delivery country:
Delivery times for your orders vary depending on the product and your delivery country. You can find the exact delivery time for each product in the product description on our website. We make sure that this information is always up to date so you know exactly when to expect your order.

Freight shipping to Europe for heavy safes weighing 31 kg or more:
For our heavy safes weighing 31 kg or more, we offer specialized freight shipping in collaboration with the renowned company DACHSER. The safety and reliability of your delivery are our top priorities, which is why we rely on experienced freight forwarders specializing in the transport of heavy goods.


We offer you various convenient payment options to ensure a hassle-free shopping experience. Here are the accepted payment methods.

Accepted payment methods:
Advance payment by bank transfer
Payment by credit card
Payment by invoice (for business customers only)
Payment by instant bank transfer
Payment via Amazon Pay
Payment via Apple Pay
Payment via PayPal
Payment via iDeal

Additional payment details:
Payment by invoice is available only to authorities and businesses and must be settled within 14 days. If you pay by credit card (without using a payment service provider), your credit card account will be charged immediately upon conclusion of the contract.

Our bank details:
Holder: DiaDorn
IBAN: DE24120400000132328600
Bank: Commerzbank

We understand how important the security and convenience of your payments are, and we strive to provide you with a smooth and secure payment experience. If you have any questions about payment or need further assistance, please do not hesitate to contact our customer support. We are here to help and ensure that your shopping experience with us is stress-free.


Please note that the listed shipping costs apply per item. These costs vary depending on the product and your delivery country.

Here are the current shipping costs for selected countries:

  • Germany: Free
  • France: €9.50 per item
  • Belgium: €11.00 per item
  • Netherlands: €11.00 per item
  • Luxembourg: €11.00 per item
  • Austria: €11.00 per item
  • Denmark: €13.50 per item
  • Liechtenstein: €13.50 per item
  • Sweden: €23.00 per item
  • Spain: €23.00 per item
  • Italy: €17.50 per item
  • Poland: €23.00 per item
  • Slovak Republic: €23.00 per item
  • Slovenia: €23.00 per item
  • Hungary: €23.00 per item
  • Portugal: €23.00 per item
  • Bosnia and Herzegovina: €44.00 per item
  • Bulgaria: €44.00 per item
  • Estonia: €44.00 per item
  • Finland: €44.00 per item
  • Greece: €44.00 per item
  • Ireland: €44.00 per item
  • Iceland: €44.00 per item
  • Croatia: €44.00 per item
  • Latvia: €44.00 per item
  • Lithuania: €44.00 per item
  • Norway: €44.00 per item
  • Romania: €44.00 per item
  • Serbia: €44.00 per item
  • Czech Republic: €44.00 per item
  • Switzerland: €43.25 per item
  • United Kingdom: €42.50 per item 
Express Shipping - Surcharges 
  • Germany: €12.50 per shipment 
  • France: €14.50 per shipment 
  • Austria: €14.50 per shipment

Please note that these shipping costs are calculated per item. Exact shipping costs will be displayed during the ordering process based on the number of items and your location.

If you have any further questions about shipping costs or additional item-specific adjustments, please don't hesitate to contact our customer support. We are here to assist you and ensure that your order meets your individual needs. Thank you for placing your trust in our services.


Please note that a surcharge of €27.60 per order is applied for deliveries to certain islands. This surcharge covers the additional shipping costs and logistical challenges associated with delivering to remote islands.

The following islands are subject to this island surcharge:. 

  • 18565 Fährinsel
  • 25845 Elisabeth-Sophien-Koog
  • 25845 Nordstrand
  • 25845 Nordstrandischmoor
  • 25845 Suedfall
  • 25849 Pellworm
  • 25849 Suederoog
  • 25859 Hooge
  • 25863 Langeness
  • 25869 Groede
  • 25869 Habel
  • 25869 Oland
  • 25938 Alkersum
  • 25938 Borgsum
  • 25938 Dunsum
  • 25938 Midlum
  • 25938 Nieblum
  • 25938 Oevenum
  • 25938 Oldsum
  • 25938 Suederende
  • 25938 Utersum
  • 25938 Witsum
  • 25938 Wrixsum
  • 25938 Wyk
  • 25946 Nebel
  • 25946 Norddorf
  • 25946 Wittduen
  • 25980 Rantum
  • 25980 Sylt-Ost
  • 25980 Westerland
  • 25992 Jugenseeheim Kassel
  • 25992 List
  • 25992 Vogelkoje
  • 25996 Wenningstedt
  • 25599 Kampen
  • 26465 Langeroog
  • 26474 Spiekeroog
  • 26486 Wangerooge
  • 26548 Norderney
  • 26571 Juist
  • 26571 Nordseeinsel Memmert
  • 26579 Baltrum
  • 26757 Borkum
  • 27498 Helgoland
  • 27499 Hamburg-Insel Neuwerk
  • 83209 Herrenchiemsee
  • 83209 Prien
  • 83256 Chiemsee
  • 83256 Frauenchiemsee